OWNER'S MANUAL


TROUBLESHOOTING

Handheld Unit does not turn on but shows "Complete" during charging and will not charge.

Remove the battery from the Handheld Unit and plug the charger into Handheld Unit. Then reinstall the battery while the charger is still plugged into the Handheld Unit. The battery icon should now indicate that the battery is charging.

The Fence Boundaries and/or Collar Unit location are not accurate.

Calibrate the compass. Make sure there is a clear view of the sky and there are no obstructions or magnetic/electrical interferences. Make sure there is a GPS signal established by the Handheld Unit and Collar Unit. Allow the unit to establish a stronger GPS signal by waiting an additional 5-10 minutes. Create new fence settings in your desired location. Please note that the collar unit position is accurate to ±5 yards and the Fence Center is accurate to ±2 yards from the point where the Fence Center is established. It is important to mark your fence boundaries due to this possible inaccuracy.

Collar Unit emits warnings and stimulations while still within Safe Zone.

Make sure there is a GPS signal established by the Handheld Unit and Collar Unit, and allow the unit to establish a stronger GPS signal by waiting an additional 5-10 minutes. Avoid any obstructions or magnetic/electrical interferences that may interrupt the GPS signal. Create fence settings again in your desired location.


FREQUENTLY ASKED QUESTIONS

What is the range?

The Training functions have a maximum range of 2 miles, line of sight with no obstructions or interference. The Fence has a Maximum radius of 800 yards from Center.

Does the handheld unit have to be powered ON?

The handheld unit will need to be powered ON to create your Fence Boundary, to train, and to mark/find Waypoints. However, the Fence is still active if the handheld unit is powered OFF and the Fence was not deactivated. Once the collar units have been powered OFF, the fence will deactivate for that specific collar.

Is the system waterproof & saltwaterproof?

The collar unit is waterproof. The handheld unit is water-resistant (not waterproof). Always rinse collar with fresh water and allow to dry after use in water, especially saltwater which can cause premature corrosion.

Can I use the collar unit and a leash together?

Do not use collar unit together with a leash to prevent damage to the collar unit.

How long do I need to charge unit?

It takes about 7 hours to fully charge your unit. The handheld unit and collar unit will indicate when charging is complete. Though your unit will go into a trickle charge, we recommend you take your unit off the charger as soon as when recharging is complete.

How long does a full charge last?

On average, the handheld unit will last approximately 6-12 hours and the collar unit will last approximately 12-24 hours depending on use, care, and condition of the batteries.

How long is the usable life of the batteries?

The rechargeable batteries in your system will last about 2 to 5 years depending on use and care.